Purchase & Refund Policy

1. Product and Service Descriptions

 

We strive to ensure that all descriptions of products and services available on our website are accurate and up to date. However, we do not warrant that these descriptions are always accurate, complete, reliable, current, or error-free. If a product or service offered on our website does not match the description, your sole remedy is to return it in unused condition, in accordance with our Return Policy.

 

2. Order Acceptance and Cancellation

 

Your placement of an order does not necessarily assure that we will accept your order. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or service descriptions, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

 

3. Pricing and Payment

 

Prices for products and services are subject to change without notice. We accept various forms of payment, including credit cards, debit cards, and Apple Pay. All payments are to be made in British Pound Sterling (GBP). You represent and warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honoured by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.

 

4. Refund Policy

 

We aim to ensure the satisfaction of all our customers, whether you're purchasing products or registering for our salon events. Our refund policy for each scenario is outlined below:

 

Conditions for Refunds:

 

• Products: 

 

Items must be returned in their original condition and packaging within 7 days of delivery. Custom-made or personalised items may not be returnable or may be subject to different return policies as specified at the time of purchase.

 

• Events:

 

Event addresses will be provided via email upon successful registration.

 

The advertised menu is subject to change based on seasonal availability. If you have any food allergies, please inform us at the time of registration to accommodate your dietary needs.

 

Our event venues may house cats. If you are allergic to cat dander, please consider this before registering.

 

For cancellations or rescheduling, requests must be submitted at least 72 hours before the scheduled event start time. Timely requests will be eligible for a full refund or can be applied to a future event of your choice.

 

In cases of last-minute cancellations or failure to reschedule within the specified timeframe, the full fee will be charged without the option for a refund.

 

Should an event be cancelled due to unforeseen circumstances or force majeure, refunds will be processed within 14 days back to your original method of payment.

 

5. Processing Refunds:

 

Refunds will be processed to the original method of payment within 14 days of receiving the returned product or the cancellation request for events. We will notify you once the refund has been processed. Please note that banking institutions may require additional time to process and post the transaction to your account.

 

6. Exceptions:

 

Please note that shipping and handling fees are non-refundable unless the return is due to our error. If you received a defective or incorrect item, or if there's an issue related to event registration, please contact us immediately so we can resolve the issue.

 

7. Contact Us

 

If you have any questions or concerns about your purchase or wish to request a refund, please contact our customer service team via info@saltriver.studio.